A 50% deposit of the total quoted service fee is required at the time of booking to confirm your service.

The remaining balance is due immediately upon completion of the service, unless otherwise agreed in writing.

Payments can be made by bank transfer, debit/credit card, or other approved methods.

Bookings are not guaranteed until the deposit has been received.

Cancellations made more than 48 hours prior to the scheduled service will receive a full refund of the deposit.

Cancellations made within 24–48 hours of the scheduled service will result in 50% of the deposit being forfeited.

Cancellations made within 24 hours or failure to provide access to the property will result in the full deposit being forfeited.

Clients may reschedule a service with at least 48 hours’ notice at no additional charge.

If we need to reschedule due to unforeseen circumstances, you will be offered the next available appointment without penalty.

The client is responsible for providing safe and secure access to the property at the agreed time.

Preferably, the client is present during the first scheduled service so we can walk through requirements together.

If the client cannot be present, written permission (including keys, codes, or entry instructions) must be provided in advance.

If our team cannot gain access at the agreed time, the service may be rescheduled at the client’s cost, and the deposit may be retained.

We are committed to delivering services with professionalism, care, and attention to detail.

If you are dissatisfied with the service, you must notify us within 24 hours of completion so we can reasonably rectify the issue at no additional cost.

Satisfaction guarantees apply only to the scope of work agreed upon in the booking confirmation.

The client must disclose any fragile, delicate, or high-value items prior to the service.

The client is responsible for ensuring pets are secured and safe while services are carried out.

For laundry services, clients must inform us of any special fabric care instructions. We are not liable for damage to items that do not include care labels or where reasonable instructions have not been provided.

Brisbane Home Concierge accepts no liability for:

• Pre-existing damage, wear and tear, or deterioration.

• Issues caused by defective appliances, plumbing, or property infrastructure.

• Loss or damage caused by events outside our reasonable control (e.g., storms, break-ins, natural disasters).

Our liability is limited to the value of the service provided and does not extend to indirect or consequential losses.

All client information, property access details, and keys/codes provided will be handled with strict confidentiality and care.

Keys will be returned upon request or securely stored for recurring services.

We comply with all relevant Australian privacy and consumer protection laws.

Brisbane Home Concierge reserves the right to amend these Terms at any time.

Updated Terms will be made available on our website or provided to clients upon request.